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Internet frequently asked questions

What is a domain name?
What does it mean to "register" a domain name?
How long does a registration last? Can it be renewed?
Which is most appropriate for my business, .CO.UK, .COM, .NET or .ORG?
What are the valid characters for a Web address and how long can my Web address be?
What does "hosting" my Web address mean? 
What does "hosting" my web site mean? 
I have free web space with my ISP, can I use this to host my web site on?
What should I put on my web site?
What is a "search engine"?
Why does my web site need to be submitted to search engines?
How can I ensure that my web site will get to the top of the search engine rankings?
How long can a web page be?

What is a domain name?

Domain names are the familiar, easy to remember names for computers on the Internet. They correspond to a series of numbers, called Internet Protocol numbers (IP), that serve as routing addresses on the Internet.


What does it mean to "register" a domain name?

The Internet domain name system (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect.


How long does a registration last? Can it be renewed?

Initial and renewal registrations are available in one-year increments, with a total registration period limit of ten years.



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Which is most appropriate for my business, .CO.UK, .COM, .NET or .ORG?

.CO.UK is appropriate for any businesses that are UK specific. .COM is appropriate for any businesses that deal internationally. .NET is usually used by businesses associated with telecommunications, networks, or the Internet. .ORG is typically used by non-profit organisations.

Anyone may register Web addresses in .CO.UK, .COM, .NET, and .ORG. In fact, the best way to protect the uniqueness of your online identity and brands is to register your Web addresses in all of the top-level domains. 


What are the valid characters for a Web address and how long can my Web address be?

Letters and numbers are always valid characters in a Web address. Hyphens may also be used in Web Addresses, but may not begin nor end your Web address. Spaces and special characters are never permitted in Web addresses. The special characters include, but are not limited to, these special characters: ! @ # $ % ^ & * ( ) ? "

You can use a total of 67 characters in your domain name, including the extension .COM, .NET, .ORG or .CO.UK.

"www." and "http://www." are not considered part of your Web address.



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What does "hosting" my Web address mean? 

Every Web address must reside on a host computer. Hosts are connected to the Internet and use special software to translate Web addresses into the numerical addresses (Internet Protocol numbers) used by the Internet. When Internet users enter your Web address into their browser bar, the host directs them to your web site. Without it, your Web address is invisible on the Internet.


What does "hosting" my web site mean? 

A Web site must be permanently connected to the Internet, for people to be able to view it. It is normally impractical and expensive to have a permanent connection on your own computer. The alternatives are: to rent space on a server; to rent a server. or co-location, where you buy a server and site it at an internet service provider's premises, using their internet connection.

For most small to medium business webs it is normally most cost effective to rent space on a server, known as hosting.



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I have free web space with my ISP, can I use this to host my web site on?

You can use free web space, but there are several disadvantages to this:

    1) By using a free service, you will make a bad first impression with your customers, and transmit the message that your website isn't important enough to have its own name.

    2) Free names are inevitably going to be longer, and hence more difficult to remember, than real ones.

    3) Customers visiting your free site will be subjected to pop-up boxes containing advertisements and other rubbish.

    4) Search engines are starting to give higher priority to sites which have their own domain names. Some will even refuse to list sites which don't have their own domains.

    Using a free domain is probably the worst mistake that you can make when setting up your business online.


What should I put on my web site?

Unless you are going to sell directly on-line, it is usually unnecessary to list all of your products and services in detail. However you must give a good overall summary of what your business offers. Detailed product information can often be found at manufacturers sites, and most manufacturers will agree to linking to their site.

Contact information is very important, including telephone numbers, fax numbers, postal and e-mail addresses. It is also helpful to give details of a person to contact, as it makes your web site more personal.

If customers must travel to your premises, a map and/or directions are also very useful. There are a number of good map sites that we can link to.

It is often a good idea to link to other related web sites, or to put some useful content on your own. If you want people to come back again and again to your site, then you need to consider what would be useful to your potential customers, whether that is advice, good links, or regularly updated content.



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What is a "search engine"?

Search Engine software packages (such as Yahoo, Alta Vista, WebCrawler or Lycos) helps you find what you are looking for on the Web. You can type in a word or phrase to describe what you are looking for and the search engine matches this against it’s index, recording all likely matches. Most search engines are free.


Why does my web site need to be submitted to search engines?

Most people find web sites by using search engines.

Each search engine has its own index of web sites, if yours is not in that index, it will not be found on that search engine.



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How can I ensure that my web site will get to the top of the search engine rankings?

There are a lot of different factors that affect how well your site will be ranked by the search engines. The main factors include:
web site design and content (there are tags that can be used to highlight, to the search engine, the most important text in a web page);
the number of links from other sites to your web site;
the popularity of your web site (i.e. number of visitors).

We can ensure that your web site is designed to be search engine friendly. There are a large number of links pages on the internet where you can promote your web site. Good design and useful content will ensure popularity.


How long can a web page be?

There is no hard and fast rule, but as a general guide, it is dictated by the speed at which your page loads. Most Internet users would not want to wait more than about 20 seconds for a page to load. If your page contains mainly text, then it can be fairly long (4-5 screens), however if you have a large number of graphics or photos on a page it would be inadvisable to make it more than 1-2 screens, as this would increase the load time significantly.



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